Privacy Policy
Last updated: June 2025 Version 1.0
1. Who We Are
This Privacy Policy applies to Mossvida Services, trading as Mossvida, a company registered in Nigeria and operating from 2nd Floor, Mulliner Towers, 39 Alfred Rewane Road, Ikoyi, Lagos 101233, Nigeria.
We operate the website mossvida.ng and sell natural wellness products directly to consumers via our website, WhatsApp and social media channels.
Data Controller: Mossvida Services Contact: hello@mossvida.ng Website: mossvida.ng
This Policy is governed by the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation 2019 (NDPR).
2. What Personal Data We Collect
When you interact with Mossvida, we may collect the following:
Identity data Full name, username or social media handle.
Contact data Email address, phone number, WhatsApp number, delivery address.
Transaction data Details of products you have purchased, order value, payment method, order history.
Technical data IP address, browser type, device type, pages visited, time on site, referring URL. Collected automatically via cookies and analytics tools.
Communication data Messages you send us via email, WhatsApp, contact form or social media, including the content of those messages.
Marketing data Your preferences for receiving marketing from us and your communication preferences.
We do not collect sensitive personal data such as health records, biometric data, financial account numbers or government identification numbers.
3. How We Collect Your Data
We collect data in the following ways:
- When you place an order on mossvida.ng
- When you contact us via WhatsApp, email or our contact form
- When you create an account on mossvida.ng
- When you subscribe to our email or WhatsApp broadcast list
- When you follow or message us on Instagram, Facebook or TikTok
- Automatically, through cookies and analytics tools when you visit mossvida.ng
4. Why We Collect Your Data and Our Legal Basis
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process and fulfil your orders | Identity, contact, transaction | Contract performance |
| Send order confirmation and delivery updates | Contact, transaction | Contract performance |
| Respond to your enquiries | Identity, contact, communication | Legitimate interest |
| Send marketing communications (email or WhatsApp) | Contact, marketing preferences | Consent |
| Improve our website and user experience | Technical data | Legitimate interest |
| Prevent fraud and ensure security | Identity, technical | Legal obligation / legitimate interest |
| Comply with legal and regulatory requirements | Identity, transaction | Legal obligation |
We will never use your data for purposes incompatible with why it was originally collected.
5. Marketing Communications
We will only send you marketing messages — including promotional emails, WhatsApp broadcasts, or SMS — if you have explicitly opted in.
You may withdraw your consent at any time by:
- Replying STOP to any WhatsApp or SMS message
- Clicking the unsubscribe link in any email
- Emailing hello@mossvida.ng with the subject line “Unsubscribe”
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
6. Who We Share Your Data With
We do not sell, rent or trade your personal data to any third party.
We share data only with the following categories of service providers, strictly for the purposes described in this Policy:
Payment processors Paystack (for card payments and bank transfers). Paystack operates under its own privacy policy and is compliant with PCI-DSS standards.
Delivery and logistics partners Third-party courier companies used to deliver your orders. We share your name, phone number and delivery address only.
Email and marketing platforms Platforms used to manage our email list and send newsletters. Your data is processed only as instructed by Mossvida.
Website hosting and analytics Our website host and analytics provider (Google Analytics or similar). Analytics data is anonymised and aggregated wherever possible.
We require all third parties to maintain appropriate security standards and to use your data only for specified purposes.
We do not transfer your personal data outside Nigeria unless an adequate level of data protection is in place.
7. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (Nigerian tax and commercial law requirement) |
| Customer account data | Duration of account, plus 2 years after last activity |
| Marketing preferences | Until you unsubscribe or withdraw consent |
| Communication records (email, WhatsApp) | 2 years |
| Technical/analytics data | 26 months |
When retention periods expire, we securely delete or anonymise your data.
8. Cookies
Mossvida.ng uses cookies — small text files placed on your device — to improve your browsing experience.
Cookies we use:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website and checkout to function | Session |
| Analytics | Understand how visitors use the site (Google Analytics) | 26 months |
| Preferences | Remember your language and currency settings | 12 months |
| Marketing | Track conversions from ads (Meta Pixel, TikTok Pixel) | 90 days |
You can manage or disable cookies through your browser settings. Disabling essential cookies will affect your ability to place orders.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include:
- SSL/TLS encryption on mossvida.ng (HTTPS)
- Password-protected access to customer data
- Limited staff access on a need-to-know basis
- Regular review of our data handling practices
No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
If we become aware of a data breach that affects your rights and freedoms, we will notify you and the Nigeria Data Protection Commission (NDPC) within 72 hours as required by law.
10. Your Rights Under the NDPA 2023
As a data subject under Nigerian law, you have the following rights:
Right to access You may request a copy of the personal data we hold about you.
Right to correction You may request that inaccurate or incomplete data be corrected.
Right to deletion You may request that we delete your personal data, subject to our legal obligations to retain certain records.
Right to restrict processing You may request that we limit how we use your data in certain circumstances.
Right to data portability You may request your data in a structured, machine-readable format.
Right to object You may object to processing based on legitimate interest, including direct marketing.
Right to withdraw consent Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights: Email hello@mossvida.ng with the subject line “Data Request” and a description of your request. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpb.gov.ng.
11. Children’s Privacy
Mossvida does not knowingly collect personal data from children under the age of 18. Our products and services are directed at adults. If you believe a child has provided us with personal data, please contact us at hello@mossvida.ng and we will delete it promptly.
12. Third-Party Links
Mossvida.ng may contain links to external websites, including our social media profiles and delivery tracking platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page and notify you by email if the changes are material.
We encourage you to review this Policy periodically.
14. Contact Us
For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact:
Mossvida Services 2nd Floor, Mulliner Towers 39 Alfred Rewane Road Ikoyi, Lagos 101233, Nigeria
Email: hello@mossvida.ng Website: mossvida.ng
This Privacy Policy was prepared in accordance with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation 2019 (NDPR)